Store Policy
Store Policy
De’ Royale Velve operates as a home‑based online donut business. All products are prepared on a made‑to‑order basis to ensure freshness and quality. Orders must be placed in advance through approved online platforms such as WhatsApp, Instagram, or Facebook. Once an order is confirmed, customers are expected to provide accurate order details, delivery information, and contact numbers. Any changes or cancellations must be made within the specified time frame. The business reserves the right to refuse or cancel orders if necessary due to unforeseen circumstances.
Privacy & Safety
De’ Royale Velve is committed to protecting customer privacy and ensuring safety in all business operations. Any personal information collected from customers, such as names, contact numbers, delivery addresses, and order details, is used strictly for order processing, communication, and delivery purposes only. Customer information is kept confidential and will not be shared with third parties without permission, except when necessary for delivery services.
In terms of safety, De’ Royale Velve follows proper food handling, hygiene, and cleanliness practices during preparation, packaging, and delivery. All donuts are prepared in a clean home‑based environment using quality ingredients to ensure food safety and freshness. The business also ensures safe packaging to protect products during delivery and handling. By prioritising privacy and safety, De’ Royale Velve aims to build customer trust and maintain high standards of service.
Shipping & Delivery Policy
De’ Royale Velve provides delivery services within selected areas. Delivery arrangements are made after order confirmation, and customers will be informed of the estimated delivery time. As the business is home‑based, delivery schedules are planned according to production capacity and order volume. Delivery fees, if applicable, will be communicated clearly to customers before confirmation. The business is not responsible for delays caused by third‑party delivery services, weather conditions, or incorrect delivery details provided by customers.
Privacy Policy
De’ Royale Velve respects customer privacy and is committed to protecting personal information. Any personal details collected, such as names, contact numbers, and delivery addresses, are used only for order processing and communication purposes. Customer information will not be shared with third parties without consent, except when required for delivery services. All personal data is handled responsibly to ensure customer trust and confidentiality.